Shipping and policies

Shipping

Here are our estimated shipping delivery times:

 USA: 5 – ­8 business days 

Canada: 6­ – 12 business days 

World: 10 –  20 business days 

Your order will be sent out on average within 3 days of ordering.

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Order never arrived

If your order didn’t end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us making sure you quote your order number. We’ll see what can be done. 

Returns policies Damaged items

 The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time! Wrong size: If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

Unopened products can be returned for a full refund within 14 working days after you received the product, keep in mind that you have to pay for the shipping back to us. Please contact us before returning any products at neonghoulshop@gmail.com